Return & Refunds

At Threads By Sofi, we are committed to ensuring your satisfaction with our products and services. If, for any reason, you are not completely happy with your purchase, we offer a straightforward return and refund policy to make your shopping experience as seamless as possible.

1. Returns

We accept returns for eligible items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:

• The product is in its original condition, with all tags, labels, and packaging intact.
• The item has not been worn, altered, washed, or damaged.
• It must be accompanied by the original invoice or proof of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Carefully pack the item, including all original packaging and documentation.
3. Include a copy of your invoice or proof of purchase in the package.
4. Ship the package to the provided return address after receiving return authorization.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to be reflected in your account.

4. Non-Refundable Items

Please note that certain items are not eligible for return and refund, including:

• Custom-made or tailored products.
• Products that have been explicitly marked as non-returnable.
• Items returned without prior authorization.

5. Exchanges

If you received a defective or damaged item and would like to exchange it for the same product, please contact our customer support team to arrange the exchange.

6. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part. In such cases, we will cover the return shipping costs.

7. Contact Us

If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [email protected]. Our team is here to assist you and ensure your shopping experience is delightful.

Please note that this policy is subject to change, and the most recent version will always be available on our website. Threads By Sofi reserves the right to modify or update this policy without prior notice.