Shipping Policy

1. Shipping: Processing Time:

• Orders are processed and shipped within 1-2 business days of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

• We offer standard shipping options.
• Standard Shipping: Delivery within 5-7 business days.

Shipping Charges:

• Shipping is free on all orders within the United States. 

Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information.

2. Order Status and Tracking:

• Customers can track their orders using the provided tracking information in the confirmation email.
• For any assistance with tracking or order status, please contact our customer support team at [email protected].

3. Address Information:

• Customers are responsible for providing accurate shipping information.
• Threads By Sofi is not responsible for packages delivered to incorrect addresses provided by the customer.

4. Delays:

• In the event of shipping delays due to unforeseen circumstances (e.g., natural disasters, holidays), customers will be notified promptly.

5. Returns and Refunds:

• Please refer to our Returns and Refunds policy for information on returning items and requesting refunds.

Contact Information:

• For any inquiries related to shipping, please contact our customer support team at [email protected].

Note: This shipping policy is subject to change, and customers are encouraged to review the policy periodically for updates.